- For Credit Card Payments Exploradores Outdoors will send the client a Safe Payment Link. It needs to be paid immediately and the customer must send us the Payment Receipt that the bank is going to produce.
- Credit Card Safe Payment Links will be made in Costa Rica Colones at the official exchange rate.
- No refunds apply for not showing up to any tour on the date, time and place reserved.
- Because of Safety Reasons out of our control, like dangerous water levels on the Pacuare River, Exploradores Outdoors keeps the right to change the trips to the Reventazón River and no refunds apply. If passengers are changing destinations Exploradores Outdoors will provide the corresponding transport.
- For one-day tours and transfers, all cancelations or modifications must be made 12 hours before the date of the tour. Bank and Booking fees of 4,5% are not refundable. Cancellations made with less than 12 hours will not receive a refund.
- Cancellations or modifications must be made via email and the client must make sure to receive an answer from us.
- We are available every day of the year from 6 00 am to 9 00 pm at the email [email protected]
- People with epilepsy, recent major surgeries or pregnant women cannot join the rafting trips.
- For the Pacuare River rafting trips people under 12 years of age and elderly people must contact us for a previous evaluation
- Please inform us if you are travelling with oversized luggage, surfboards, bikes, etc.
+506 2222-6262 / Fax +506 2222-9797
San José Offices Toll free: 1-646-205-0828
